What we build

Four systems. One outcome.

Every one of them exists to do the same thing: make sure a person who wants to give you money can always reach you, and gets booked.

Voice

It answers the phone you can't get to

A voice agent picks up on the first ring — at 2am, on a Sunday, while you're in a crawlspace. It holds a real conversation, works out what the job is, and puts it on the schedule.

  • Runs on the number you already advertise — no new number to promote.
  • Qualifies the job: what the animal or pest is, where it is, how urgent.
  • Books straight into the CRM you already use, or your calendar.
  • Texts the on-call tech immediately when something is genuinely urgent.
  • If the agent is ever down, calls ring through to a real forwarding number. That fallback is in the SLA, not a promise.

A call, end to end

  • 0111:48pm — caller reports scratching in the attic.
  • 02Agent identifies it as a likely raccoon entry, asks for the address.
  • 03Checks the live schedule for the first realistic slot.
  • 04Books the inspection and reads the time back for confirmation.
  • 05Team gets a text with the address and the notes before morning.

Chat

It converts the browser who'd never call

Most people who land on your site won't pick up the phone. The chat agent answers them in seconds, in plain language, and turns the question into a booked job before they go back to Google.

  • Trained on your real services, service area, and pricing — not a generic bot.
  • Books into your CRM through the same path as the voice agent.
  • Your team sees every conversation live and can take over in one tap.
  • Operator dashboard on web, plus an iOS app for the field.
  • Test traffic is tagged and excluded, so your numbers stay honest.

What the widget does

  • 01Replies in seconds, day or night.
  • 02Answers service, coverage, and rough pricing questions.
  • 03Captures name, phone, and the actual problem.
  • 04Hands off to a human the moment one is available.
  • 05Logs the whole transcript against the lead.

Follow-up

It chases the leads you forget

Someone asks for a quote and goes quiet. Nobody follows up, because everybody is busy. The follow-up system texts them on a schedule until they answer or tell you no.

  • Personalised per lead — references their actual problem, not a mail-merge blast.
  • Stops the instant they reply. No awkward double-texts.
  • Idempotent by design: each lead has one follow-up key, so it physically cannot fire twice.
  • Every message is approval-gated before the first send while you build trust in it.

Why it doesn't annoy people

  • 01Timed nudges, not a broadcast.
  • 02One key per lead, enforced at the database.
  • 03Reply detection halts the sequence immediately.
  • 04Quiet hours respected — nothing sends overnight.
  • 05You can read every message it plans to send.

Custom build

It can replace the stack entirely

The agents are the entry point. The real work is a system built around how your business actually runs — scheduling, quoting, invoicing, reporting — replacing the subscriptions you're stacking today.

  • Scoped against a paid Blueprint first, so the number is measured, not guessed.
  • Code in your GitHub, hosting in your accounts, in your name from the first commit.
  • Built on ordinary, boring tools — any developer can pick it up.
  • Runbook, credentials, and docs handed over from day one.
  • This is the step where ownership becomes real. The Pilot doesn't include it.

Running today

  • 01A Windsor wildlife and pest company runs on this pattern.
  • 02Scheduling, quotes, invoices, and reporting in one system.
  • 03Replaced a stack of separate subscriptions.
  • 04Owned outright, in the client's name.
  • 05Read the full case study for the numbers.

Not sure which one you need?

That's the point of the call. We look at where your leads actually come from and what's falling through — then recommend the smallest thing that fixes it.

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