The call comes at 11:48pm, from someone who can hear something moving above their bedroom.
Wildlife calls arrive at the worst hour, from someone who is frightened and will call the next company on the list if you don't pick up. This is the trade Nexarch was built in.
What breaks today
Scratching in the attic at midnight is not a next-business-day problem. The agent answers it, works out what the animal is, and books the inspection.
The urgent call is the after-hours call
Animals move at night. The calls with the highest ticket and the least price sensitivity arrive precisely when nobody is at a desk to take them.
Callers shop the whole first page
Someone with a bat in the bedroom does not leave a voicemail and wait. They dial the next listing within about a minute.
Wildlife and pest land in different systems
Most operators run separate software for each side of the business, so whoever answers has to know which system a job belongs in before they can book it.
A raccoon call, end to end
- Caller reports scratching and thumping in the attic.
- Agent narrows it: attic, nocturnal, heavy — likely raccoon entry, not mice.
- Asks whether anyone has been in the attic and whether there are young.
- Checks the live schedule and offers the first realistic inspection slot.
- Books it, reads the time back, and confirms the address.
- Texts the on-call tech the address and notes before morning.
What we put in place
Built around your call, not a template.
- Voice agent on your existing number, answering on the first ring at any hour.
- Species triage in the conversation — attic versus wall, nocturnal versus not, young present or not.
- Jobs routed to the right system automatically: wildlife to one, pest to the other.
- Genuine emergencies text the on-call tech immediately instead of waiting for the morning.
- If the agent is ever unavailable, calls ring through to a real forwarding number. That fallback is in the SLA.
Works with what you already run
We check what your current plan already covers before proposing anything — you should never pay us to rebuild something you already own. Where a replacement genuinely wins, that's the Build, and it lands in your accounts and your name.
This is the trade those numbers come from. A Windsor wildlife and pest company runs its front desk on these systems — and its owner takes reference calls.
- Conversion
- ~40%
- of website chats turned into booked jobs.
- Volume
- 75+
- jobs created autonomously, from 170+ conversations.
- Coverage
- 24/7
- nights, weekends, and holidays.
Related trades
Pest Control
Seasonal spikes flood the phone for six weeks a year. The agent absorbs the surge without you hiring for it.
Explore Pest→Cleaning Services
Every enquiry needs a quote before it can be booked, and every quote needs four facts. The agent gets all four.
Explore Cleaning→Start with a 30-day pilot
The receptionist goes live on the number and website you already have. Nothing else in your business changes. Cancel any time, no contract — if it doesn't book you work in the first month, fire it.